Fieldproxy Documentation

Fieldproxy Documentation

FAQ

Mobile App Issues

Unable to login /login issue/App not opening

When logging in, remember to use the correct capitalization for your organization ID, user ID, and password as provided. Then Contact Manager if issue persists.

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When app not working /No Task /Dashboard not Shown

Refresh/Reload /Reopen the App: If you encounter issues, try reloading or reopening the app to refresh it and access the latest data.

Update to the Latest Version: Check for app updates regularly on your app store to ensure you have the most stable and secure version.

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No Task Issue/Task not Showing

Access Settings: Go to the settings menu within the app.

Disable Offline Mode: Ensure offline mode is turned off to prevent tasks from being hidden if you are an online user.

Reload or Reopen the App: Refresh the app to address minor glitches.

Update to the Latest Version: Keep the app up-to-date for improved performance.

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Delay in Response Submission:

If you've submitted data, wait until the end of the day for the status to sync.

Unable to Submit data/Unable syncing data/unable to site visit

Uninstall and reinstall the app once

Location Tracking:

Distance Not Shown on Dashboard/Distance Travelled not shown/Showing wrong distance

Wait for Data Refresh: Give it some time for the data to update on the dashboard.

Check Data Source: Ensure the data source is active and without connection issues.

Contact Support: If the issue persists, reach out to technical support.

Distance Not Captured Entirely:

Avoid Logout/Checkout/Stop Work: Stay logged in and continue working to prevent disruptions.

Report the Issue: Inform your supervisor about the incomplete distance capture.

Continue Work: Focus on tasks not directly affected by the missing distance data while awaiting resolution.

No Task Issue/Task not Showing

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